While redesigning the internal call center Salesforce dashboard, my primary focus was to create a more user-friendly and efficient tool for call center employees. After conducting insightful interviews with the users and identifying their pain points, I aimed to address their specific needs in the fast-paced environment.
To achieve this, I implemented a clear hierarchy of components, ensuring that critical information was readily accessible and prominently displayed. Additionally, I organized categories and sources by distinct colors, making it easier for employees to identify and differentiate data quickly.
To further streamline the user experience, I strategically prioritized relevant information, removing unnecessary elements from the dashboard and making it more compact. The result was a transformed Salesforce dashboard that empowered call center employees, increasing their productivity and effectiveness in handling calls and delivering exceptional customer service.
